Case Management & Peer Suport
The services of case management and peer support are called supportive services at the Multicultural Counseling Center. These services are provided by specialized trained professionals who are not therapists.
Case Management is a method of providing services in collaboration with the individual to access community services for the individual and family to have their basic needs covered. When receiving case management an assessment of the needs of the client takes place and throughout the process of receiving services our case managers will aid the individuals and families to access different services as individual circumstances change. A case manager usually arranges, coordinates, monitors, and advocates on behalf of the client within various organizations and systems of care.
Peer mentoring or emotional support specialist
Peer support services are part of the treatment process as peer support specialists are part of the treatment team. Peer support services are provided by individuals who have experienced mental health, substance abuse, or trauma and are now in a stage of recovery to utilize their own experiences to share hope in those struggling in crisis.
Under this model, peer support staff allows the individual to be able to connect with other members of the community who have experienced difficult circumstances in life, have healed, and moved forward. Peer support staff offers insight into the lived experience, hope, and healing possibilities for the future.